We like to answer most of your important questions in-person, so don't be afraid to email us or give us a call. That being said, here's answers to a few of the most common things we get asked.
Do I need an appointment to come pick out glasses?
Nope! Come on in and shop away to your heart's content. If you're hoping to place an order today, don't forget to bring a copy of your valid eyeglass prescription with you. [If you know you're going to need a lot of assistance, you can call ahead and ask us, "What time today looks least busy on your schedule?" It's not mandatory, just recommended.]
Can I have cataract surgery at your location?
Unfortunately, no. But we co-manage with several amazing surgeons, and often you can complete all of your post-surgical follow-up care with us. That limits the need to put in a lot of mileage to Coeur d'Alene or Spokane.
Why don't you take my insurance plan?
We carefully screen each and every of our insurance contracts before signing them. We refuse to partner with groups that require us to up-sell certain products or treatments to patients -- we hold dearly to our right to put our patients and our values first. Moreover, we firmly believe that our patients deserve as much one-on-one time with our doctors as we can give them. Our motto is quality over quantity. As a result, we may not accept insurance plans that are designed to work with box stores and giant corporations. In return, we promise not to mill you through our clinic, or treat you like a number instead of a person.
Man, everyone in here looks so young!
Yeah, that's not really a question... But it's true, a lot of our staff are still pretty baby-faced! Of course, the unspoken question that goes with this observation seems to be, "are you guys experienced enough to know what you're talking about?" And the answer is a solid "YES!" Because our doctors are young, they know the latest and greatest in eye care, technology, and new treatments for diseases. Because our staff are young, they're up-to-date on frame fashion trends, sporty sunglasses, and local industry partners. Our youth keeps us energized, eager to learn, and always ready with a smile when you walk in our front door.